Our Values
We aim to create a brand that uplifts and celebrates women, while also providing them with products that meet their specific hair needs. This forms the basis of which our core values are built on:
Customer Centricity:
Our customers mean everything to us, we therefore put them at the center of everything we do. From marketing and sales to product development and support, we prioritize customers’ needs and interests by providing unique and unmatched experiences through a creative omnichannel approach. Whether customers interact with our brand through our online store or social media, we strive to ensure a consistent and exceptional experience across all touch points.
Transparency:
Openness is our foundation. We believe in clear communication, honesty, sincerity in all our interactions, ensuring trust and understanding. We are open to change, and we explore new ways to grow the business through integrity and professionalism.
Sustainability and Eco-Friendly Products:
We prioritize sustainability and the environment. We are working to ensure that our products are environmentally friendly. We pledge to have all our packaging materials made of 100% compostable / recyclable materials by 2025. We are committed to minimizing our environmental impact and promoting sustainability.
Fair Pricing Points:
We are committed to providing fair and reasonable pricing, ensuring accessibility without compromising on quality. Our aim is to make our products accessible to everyone.
Innovation at its best:
Consumers have unique styling needs and preferences. With the use of innovation and technology, we intend to meet these needs by offering a wide range of colours, styles, and sizes. This ensures that they can find the perfect braid hair extensions that match their individual preferences and requirements.
Knowledge Is Power:
Knowledge is power, which is why we will provide our customers with educational resources to help them maintain their braid hair extensions effectively. These resources include tips on proper installation, washing, and styling, ensuring that they can take care of their extensions with confidence and ease.